How ACS Reached 100% Reporting Accuracy with MSP+OS (Formerly Sierra Pacific Group)

10 Hours Per Week

Reduced manual work in ConnectWise with automated workflows

24 Hour SLA

Improved ticket response time from several days to 24 hours

100% Accuracy

All reports are now displaying accurate information company wide

“MSP+OS (Formerly Sierra Pacific Group) helps out in this community and has an important relationship with ConnectWise, so they’re authoritative in the space. They’re not giving theoretical solutions. They actually know what works and want to help us."

Billy Sherlock, President of Affordable Computer Solutions

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Overview

Learn how MSP+OS (Formerly Sierra Pacific Group) worked with Affordable Computer Solutions (ACS) to automate workflows, increase numbers visibility, and make life “a whole lot easier.” 

 

About Affordable Computer Solutions

Affordable Computer Solutions (ACS) is the one-stop shop for all of your technology needs, from installing a new file server, to moving locations, to starting a new online business. Based in Las Vegas, they’ve delivered tangible results and superior customer experiences since 2003. 

Services Provided by SPG

MSP+OS (Formerly Sierra Pacific Group) initially collaborated with Affordable Computer Solutions on a PSA Improvement Project. These projects are tailored for busy IT/MSP companies that have used ConnectWise PSA systems for several years, but haven't fully optimized their features, leveraged automation, or configured the tools according to established best practices.

Upon completion of the Improvement Project, Affordable Computer Solutions maintained their partnership with SPG by subscribing to the Virtual PSA Administrative Services. This service enabled Kotori to fully outsource their PSA administration, effectively replacing a high-cost internal employee.


Chat with Billy Sherlock

We recognize the importance of validating our results by facilitating direct communication between potential clients and those we have already served—your peers in the industry. This approach fosters trust and allows you to hear firsthand about the experiences and successes of businesses who have faced similar pain-points.

We welcome you to contact Billy Sherlock at 727-485-4610 or billy@acstampabay.com.

 

The Problem

ACS Transforms ConnectWise Experience with Sierra Pacific Group

For years, ACS relied on a generic and underperforming ConnectWise setup, which left them struggling to make the most of the software. Their workflows suffered, and as ACS President Billy Sherlock puts it, they were "just limping along."

Recognizing the need for change, Billy sought out the expertise of managing consultants to revamp their ConnectWise experience. After interviewing multiple candidates, he decided to partner with MSP+OS (Formerly Sierra Pacific Group)

What set SPG apart was their strong, direct relationship with ConnectWise and their deep understanding of the technology. With their exceptional support, ACS could finally unlock the true potential of ConnectWise, improving their workflows and overall business performance.

 

 

The Solution

SPG Delivers Expertise & Personalized Service for ACS's ConnectWise Success

When ACS partnered with Sierra Pacific Group (SPG), they immediately experienced the benefits of SPG's domain expertise and personalized, white-glove service.

The onboarding process showcased SPG's commitment to open communication and support, providing ACS with a clear and well-structured plan. Throughout the partnership, SPG demonstrated exceptional flexibility and accommodation, catering to the unique needs of the ACS team.

For instance, when Billy needed to pause the project for a few months, SPG willingly suspended billing until he was ready to resume. This level of understanding and care reflects SPG's dedication to treating ACS as more than just a number or revenue source.

By working with SPG, ACS discovered a partner that truly valued their success and offered unparalleled support in optimizing their ConnectWise experience.

"Every team member that we worked with at SPG was awesome. When problems did arise, I was passed up the chain, and management was very thoughtful. We felt valued as a client at every turn.” 

 

The Results

A Transformative Year for ACS with SPG's Expert Support

Billy's testimonial speaks volumes: "After working with SPG for a year, my life is a whole lot easier." SPG's partnership with ACS resulted in numerous improvements:

  • Automation of time-consuming tasks
  • QuickBooks account configuration for easy access to crucial metrics, such as COGS
  • Enhanced visibility for long-term revenue growth

Key metric improvements include:

  • Saving 5-10 hours per week
  • Ticket response times under 24 hours
  • Achieving 100% reporting accuracy

 

Above all, SPG's expertise and support empowered Billy and his team, providing them with the confidence that they had trusted MSP experts to help them overcome any challenge.

Billy is excited to continue scaling ACS alongside SPG because their team is so well-versed in the ConnectWise ecosystem. He knows he will never have to search for new consultants because he can always go to SPG for advice. Ultimately, he has confidence that SPG will help his MSP continue running and growing efficiently.

“I had peace of mind knowing I was working with SPG and could call them at any time. I never felt like I was in the dark or unable to get support.” 

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