MANAGED OPTIMIZATION SERVICES

Speak with a solutions expert today to walk you through our options for PSA, RMM, and Finance Systems Managed Optimization Services

What is Managed Optimization Services?

With Managed Optimization Services, you get a team of PSA, CPQ, and RMM system consultants on-call to provide guidance, administrative tasks, and answer questions 'as needed'.

 You could spend hours searching for the answer online, save it for 
 your next peer group meeting, or wait for a response to a social post. 

Or, you can gain access to a team of experts at MSP+OS.

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 72-Hour Response Time 
Get help for support or admin needs quickly and efficiently 

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Meet 1:1 with Consultants
Unlimited requests for one predictable monthly fee

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Execution When You Need It
Turn your vision into reality with our team of systems experts

 Let our Experts Take Care of 

 System Administration 

Growing IT businesses greatly benefit from having more staff on hand to handle increasing client demands, but the expenses that go into hiring and supporting more full-time employees can add up quickly.

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Add capacity to your team

Enhance your team's bandwidth, allowing for greater productivity. Empower your current staff with the support they need to excel.
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Focus on servicing clients

Prioritize your clients' needs without operational distractions. Ensure every client interaction is meaningful and impactful.

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Spend less time training

Bypass the lengthy onboarding process for new team members. Allocate resources to strategic tasks rather than training modules.
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Reduce overhead costs

Minimize expenses related to hiring, benefits, and infrastructure. Optimize your budget by only paying for the services you need.
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Grow & scale rapidly

Adapt swiftly to market demands and opportunities. Harness the power of agility to outpace competitors.
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Retain focus & flexibility

Stay attuned to your core business objectives. Navigate changes seamlessly without being bogged down by rigidity.

Let's Talk: Added Capacity

With addedFYI (300 × 1080 px) (600 × 300 px) (4) capacity for systems administration, your team can focus on servicing clients.

Billable resources will no longer be spending time "figuring things out" or "playing around in the system".

Maximize productivity with 75% or higher realization.

"Can't we just hire for this role internally? 
 My company is growing fast and making 
 changes constantly. It may make more 
 sense to hire one or two intelligent 
 people, and create a team in-house." 

While hiring an internal resource with PowerShell expertise may seem like a viable solution, it's important to consider the bigger picture. An internal resource, no matter how intelligent, may lack the broader perspective, business acumen, and experience necessary to truly optimize your RMM tool while also driving the business towards growth and efficiency goals. 

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In addition, finding a system specific RMM admin tends to be difficult 
(and ridiculously expensive to hire for).
 
According to a study by the Society for Human Resource Management (SHRM), the average time to fill a position for IT professionals is 50 days, which can be significantly longer for specialized roles like an RMM administrator (and even more so for a ConnectWise Automate RMM expert with PowerShell experience). 

THE COST OF HIRING INTERNALLY

Average recruitment cost per hire is $4,129 (source: SHRM Human Capital Benchmarking Report).

Average training cost per employee is $1,286 (source: Training Magazine's Training Industry Report, 2019).

The average salary for a Systems Administrator ranges from $60,000 to $80,000 per year, depending on experience and location. For this example, let's assume an average salary of $70,000.

Benefits typically add an additional 30-40% to the base salary. Assuming 35%, benefits would amount to $24,500.

Providing the necessary hardware and software tools for the RMM administrator may cost around $3,000 to $5,000.

Total Yearly Cost To Hire Internally:

$4,129 (recruitment)

$1,286 (training)

$70,000 (salary)

$24,500 (benefits)

$4,000 (equipment and software)

Total Yearly Salary: $103,915

 Average Yearly Cost to Outsource 
 to MSP+OS: $50,000  

LET'S TALK: REDUCED COSTS

In today's fast-paced and ever-changing IT landscape, staying ahead of the curve is crucial for the success of IT businesses.

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 To effectively navigate this 
 dynamic environment, 
 businesses need their systems 
 to not
only adapt but also evolve 
 in line with emerging trends and 
 evolving customer needs. That's 
 where Virtual Administration 
 comes into play! 



At MSP+OS, we offer Managed Optimization Services as a managed service to help IT businesses create a culture of continuous improvement with expertise and capacity.
 
If your IT company is looking to improve data accuracy, maximize efficiency, and reduce costs savings with staff augmentation, then Managed Optimization Services might be exactly what you need for your PSA, CPQ, or RMM systems.
 
Managed Optimization Services helps you optimize costs associated with system management and maintenance. By outsourcing these tasks to our experienced consultants, you can reduce the need for dedicated in-house resources, minimize training and recruitment expenses, and eliminate the overhead of managing complex systems.
 
This cost optimization allows you to allocate your resources more efficiently and invest in strategic initiatives that drive business growth.

OUR TEAM IS YOUR TEAM

 Systems administration involves 
 streamlining & automating repetitive 
 tasks, optimizing workflows, and 
 standardizing processes. 

While you may have some extremely intelligent people in-house, this is what I live and breath every day. Your people may be brillant, but I set-up over 900 workflow rules across 150 PSA systems in the last 5 months alone!

Ashley Wiedeman
PSA/CPQ Systems
 My team is passionate about tailoring 
 N-able N-central RMM to your 
 specific requirements. 

We take the time to understand your business, its unique processes, and pain points. This enables us to craft custom scripts that automate tasks, boost efficiency, and drive efficiency & productivity for your team.

William Kothlow
RMM Systems

By leveraging systems administration and expertise, businesses can unlock financial benefits that contribute to their success and competitiveness in today's digital landscape. 

 I have to say, one of them is reduced payroll costs. 
Amanda Williams
Finance Systems

 Want To Meet Our Team of Systems Administrators? 

Let's set up a chat to learn more about your business needs and determine if the Services we offer can help! We'll invite one of our Admins on the call to provide some examples of the work MSP+OS can execute! FYI (300 × 1080 px) (600 × 300 px) (16)

Let's Talk: Outcome

When the outcome is guaranteed, rather than the tasks, your leadership team can focus on growing the business.

No more "educated guessing" or A/B testing, only the guarantee of reaching your desired outcome.

No micro-managing, as we report on the results of completed admin tasks.

PSA SYSTEMS

The most successful technology businesses set specific, achievable business objectives. However, to achieve those objectives, you need solid, repeatable processes and the ability to manage those for results to get your company there.

  • Our PSA/CPQ Managed Optimization Services ensures optimal utilization of your ConnectWise PSA and CPQ systems.
  • Our expert consultants will configure and fine-tune these platforms to align with your business processes, enabling you to effectively manage resources, streamline workflows, and improve profitability.
  • With streamlined service delivery processes, you can enhance client retention, drive recurring revenue, and build strong customer relationships.

RMM SYSTEM

Automating systems for better client outcomes has become the new critical success factor for technology service leaders. We can help by developing standard and custom PowerShell scripting, customized to your needs and the needs of your clients.

  • Get better return on your staff through more automation, more endpoints per technician, more efficient use of your talent
  • Our experienced consultants will configure your RMM system to ensure that only relevant and actionable alerts are received, reducing alert fatigue and improving technician efficiency.
  • By leveraging our expertise in RMM system optimization, you can effectively manage a large number of devices, improve service delivery, and scale your operations.

FINANCE SYSTEMS

Employing a full time bookkeeper is essential for every IT business, but most bookkeepers don't understand ConnectWise. Our ConnectWise proficient bookkeepers will handle all aspects of bookkeeping, including accounts receivable, accounts payable, bank reconciliation, financial reporting, and payroll processing.

  • Outsourcing bookkeeping to our Managed Optimization Services saves you time and resources.
  • By maintaining accurate financial records, you can make informed financial decisions, comply with tax regulations, and demonstrate financial transparency to stakeholders.
  • By eliminating the need to hire and manage in-house bookkeeping staff, you can reduce costs associated with salaries, benefits, training, and software.

LET'S TALK: YOUR COMPANY

Don't know what you don't know? We totally get it.

While it's great that you have a proactive mindset and recognize the potential for improvement in your organization, identifying the specific areas where improvement is needed can be challenging. Especially when you are deeply involved in your own operations.

 This is where MSP+OS can provide valuable expertise. 

As consultants, we bring an experienced and objective perspective to your business. Our team will conduct a comprehensive evaluation of your current systems, operations, and processes. By gaining a deep understanding of your business, we can identify potential blind spots or inefficiencies that may not be apparent from an internal standpoint. 

 Once we identify areas for improvement, we work 
 collaboratively with your team to create a plan of 
 action. 

This includes strategic recommendations, introducing supporting third-party apps, and providing training and education to upskill your team for efficient day-to-day operations.