Should I Supplement RMM Administration with Outsourced Support?

  • MSP+OS Team
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    MSP+OS Team

  • November 1, 2023
  • 4 minute read

Considering the complexity and demands of managing and maintaining the efficiency of your RMM system in-house, supplementing this critical operation to a specialized team might be the strategic edge your IT/MSP business needs.

Let's explore the compelling reasons for this strategy.

When calculating the cost of an in-house RMM administrator, it's crucial to go beyond the initial salary. Factor in additional expenses such as benefits, payroll taxes, and performance incentives, and you'll find these costs quickly escalate. Supplementing your RMM management transforms these overheads into deductible business expenses, offering significant tax advantages that improve your net profitability.

- Nadine Ritcher, CFO 

The Power of Collective Expertise:

Instead of relying on a single internal resource, imagine the breadth of skills and insights that a seasoned team offers.

With years of collective experience spanning various MSP landscapes, supplementing the majority of the work to an outsourced team brings unparalleled expertise and industry best practices. This aggregation of skills can significantly elevate your system's performance and operational efficiency.

Ongoing Skill Enhancement:

Investing in continuous employee training and development can be both time-intensive and financially draining. However, it is extremely important to stay "on the cutting edge" especially in the technology space.

Supplementing to an outsourced team eliminates the burden of upskilling immediately when things change. An outsource team can show up equipped with up-to-date knowledge of emerging technologies and best practices, assuring that your RMM system remains at the forefront of innovation.

Sometimes it makes sense to let the outsourced company make the initial investment in training on new skills, allowing only the helpful information to trickle down to your team. 

Zero Learning Curve:

The initial onboarding time required for a new internal employee can be costly.

Conventional wisdom suggests that bringing on a new internal employee for your IT/MSP business would be a straightforward process. However, the reality is far from it. The time spent on onboarding is time diverted from productivity, which translates into real dollars.

Length of Onboarding: According to the Society for Human Resource Management (SHRM), the average length of the onboarding process is 42 days.

Cost per Hire:
SHRM also states that the average cost-per-hire is about $4,129.

Productivity Lag:
A study by Glassdoor found that organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%.

However, an outsourced team of professionals will integrate seamlessly, immediately implementing their expertise without downtime or productivity loss.

Scalability on Demand:

As your business expands, your RMM system will need to evolve in tandem. The challenge of scaling your RMM functions becomes straightforward when supplementing the "grunt work" to an outsourced to a team with a diverse skill set and scalable resources.

Why Our TEam is Your Optimal Choice:

Operational Excellence:

Our well-structured hierarchy, featuring Project and Account Managers, offers unmatched stability and maturity. Our workflow is crafted to yield consistent, high-quality results, ensuring your business functions seamlessly.


Exceptional Talent in North America:

When you supplement the RMM admin work to our team, you essentially acquire the capabilities of a $150k employee for the investment of a $50k one—a phenomenal value proposition for your company.

Check out our "Team Page", where you can review our experts and their professional profiles!

Our CEO's advisory role with ConnectWise gifts us with unparalleled industry insights and influence—benefits that most competitors can't access.

- William Biergiel, CXO 

Goal-Oriented Strategy:

We do more than execute tasks; we align our strategies with your business objectives. Every action we undertake is evaluated against its potential impact on your entire operation, ensuring a holistic approach to your business needs.

By choosing to supplement RMM administration to an outsourced team of experts, you're making a calculated, advantageous decision for your IT/MSP business. 

Our commitment doesn't end with simply implementing best practices for your RMM system. We place a strong emphasis on customer relationships, believing that understanding your unique business needs is crucial for long-term success. We're not just a service provider; we're a strategic partner committed to elevating your business to new heights.

To ensure we always provide tangible outcomes for clients, we have a members-only 'proven practices' library; Elevate. This site houses our proven processes, training documentation, and 'how-to' guides. It's also a script repository!

Get Elevated GIF

 Request 7-day access to our Elevate site for free here 


Data-Driven Decision-Making:

Leveraging advanced analytics and comprehensive reporting, we provide data-driven insights that guide strategic decisions. We continually analyze the performance of your RMM system, helping you to better understand the ROI and the areas that require optimization.

Security Compliance:

In an age of heightened cybersecurity threats, we understand the importance of maintaining the integrity and confidentiality of your RMM system. Our team adheres strictly to industry-standard security protocols, providing you with peace of mind that your data and systems are safe.

Flexibility and Customization:

Every IT/MSP business is unique, and so are its challenges and opportunities. We offer customizable solutions designed to fit your specific needs. Whether you're looking for a complete overhaul of your RMM system or targeted improvements in specific areas, we've got you covered.

Final Thoughts:

Outsourcing your RMM administration is more than a tactical move; it's a strategic decision that can redefine the way you do business. Our team is here to facilitate this transformation, offering specialized expertise, proven operational strategies, and a deep understanding of your business objectives.


We know it's not easy to ask for help.

Your team is smart, and absolutely capable of optimizing your systems. However, it takes time and experience to do so effectively. Time that would be better spent servicing clients.

That's where we come in. We can help determine, on a brief Intro Call, if we can cut down the time it takes to reach your goal  with execution, consulting, or support.

because time is more than just money to service providers; it's your competitive advantage.

We kick things off with our Intro Call

This isn't just about us talking - we're here to listen. We're eager to dive into the depths of your IT business processes, operations, and understand your dreams and nightmares related to your systems. 

We'll share a bit about ourselves

Our values, what sets us apart from the crowd of consulting firms, and how our services could ignite a transformation in your business.

We'll brainstorm potential solutions for your business

Not just for the immediate future, but for the longer term too. If we both feel that this could be the start of a great partnership, we'll take things to the next level with a high-level assessment on an Explore Session.