ConnectWise has been making a big push recently to migrate CW Automate users to the new CW RMM platform (which we all know is basically Continuum). If you are like many IT businesses looking to boost efficiency and outsource NOC services, you may be considering making the change - but is it worth it? 

In this in-depth comparison, we'll examine the key features, benefits, and limitations of both ConnectWise RMM and ConnectWise Automate for your IT/MSP business.

1. Operational maturity 

When deciding between ConnectWise RMM and Automate, you'll need to first consider your organization's size and IT available resources. ConnectWise RMM is well-suited for smaller IT/MSP businesses with limited IT resources, while ConnectWise Automate is ideal for larger enterprises or those with advanced IT needs.

2. Automation and Scripting


ConnectWise Automate's powerful automation capabilities are its main advantage, enabling businesses to streamline repetitive tasks and create more efficient workflows. Its flexible scripting options allow for customized workflows tailored to your organization's specific needs. ConnectWise Automate also provides comprehensive asset tracking and inventory management, helping you keep track of all your hardware and software assets.

ConnectWise Automate is a more advanced platform with a focus on automation features and scripting capabilities. It includes system and network monitoring, asset tracking and inventory management, and patch management, much like ConnectWise RMM. ConnectWise Automate also offers remote access and control, as well as integration with other ConnectWise products and third-party tools. However, ConnectWise Automate's primary strength lies in its powerful automation capabilities, which allow businesses to automate repetitive tasks, streamline workflows, and increase overall efficiency.

While ConnectWise RMM offers many benefits, there are some limitations to consider. ConnectWise RMM's automation capabilities are limited compared to ConnectWise Automate, which may be a downside for IT businesses looking to streamline repetitive tasks and optimize workflows. Additionally, ConnectWise RMM's reporting features are less advanced than those offered by ConnectWise Automate, potentially making it more challenging to gain insights into your IT environment. Finally, while ConnectWise RMM offers customer support, response times may be slower during peak periods.

If your business requires advanced automation capabilities and customized workflows, ConnectWise Automate may be a better fit. ConnectWise RMM is an excellent choice for organizations that need comprehensive monitoring and management tools without the complexity of advanced automation.

3. third-party Integrations

Both platforms offer integration with third-party tools, but ConnectWise Automate may offer more seamless integration with other ConnectWise products.

4. Return on Investment

ConnectWise RMM is generally more affordable than ConnectWise Automate, making it a better choice for businesses with limited budgets.

Ultimately, the right choice between ConnectWise RMM and Automate depends on your organization's specific needs, IT resources, and budget. By carefully considering the benefits and limitations of both platforms, as well as focusing on ConnectWise RMM automation strategies, administration, endpoint management optimization, monitoring and alerting improvements, ROI, patch management optimization, and increasing efficiency, you can make an informed decision that will help streamline your business operations and ensure maximum efficiency.

Regardless of which platform you choose, both ConnectWise RMM and ConnectWise Automate offer powerful tools and features to help you manage your IT environment effectively. By taking advantage of these tools and optimizing your IT management strategy, you can improve productivity and success for your organization.

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