The Problem: Revitalizing an Outdated ConnectWise Automate Implementation for Enhanced Service Delivery

Terminal B realized their initial ConnectWise Automate implementation had become outdated and was no longer meeting the demands of their sophisticated service delivery model. The system's inability to effectively deploy patches and provide accurate alerts led to significant inefficiencies, as the team spent countless hours addressing false alarms.

Without a dedicated expert to manage, refine, and continuously optimize their Automate setup, Terminal B was at risk of experiencing these challenges repeatedly, hindering their potential for growth and overall productivity. In order to maintain a competitive edge and ensure the highest level of service for their clients, it became evident that a strategic revamp of their ConnectWise Automate infrastructure was of paramount importance.

The Solution: Eliminate Inaccuracies & Enhance Efficiency Through Automation

From the onset, MSP+OS (formerly Sierra Pacific Group) collaborated with Terminal B to make crucial adjustments to their ConnectWise Automate framework, addressing two primary concerns.

1. Alerts & monitoring — MSP+OS (formerly Sierra Pacific Group) rapidly reconfigured Terminal B's monitoring setup for client systems, substantially reducing the occurrence of false-positive alerts and enhancing the accuracy of their reporting.
2. Automated workflows — MSP+OS (formerly Sierra Pacific Group) pinpointed repetitive tasks within Terminal B's workflows that could be efficiently handled by Automate. These tasks encompassed proactive, 24/7 monitoring and an upgraded, more effective automated patching system.

By optimizing Terminal B's use of their RMM software, MSP+OS (formerly Sierra Pacific Group) ensured that the company could fully capitalize on its investment. Together, the teams devised new automations to streamline workstation deployment, empowering Terminal B to remotely update clients' Windows workstations. This not only saved time but also reduced expenses by minimizing the need for on-site visits, further increasing the overall efficiency of their service delivery.

The Results: Maximizing Efficiency and Profitability through Strategic Collaboration and Automation

MSP+OS (formerly Sierra Pacific Group) provided a comprehensive approach, which included refining alert thresholds, streamlining monitoring and reporting, and developing numerous automations and scripts, led to significant improvements for Terminal B. These enhancements enabled the team to: