For years, ACS relied on a generic and underperforming ConnectWise setup, which left them struggling to make the most of the software. Their workflows suffered, and as ACS President Billy Sherlock puts it, they were "just limping along."
Recognizing the need for change, Billy sought out the expertise of managing consultants to revamp their ConnectWise experience. After interviewing multiple candidates, he decided to partner with MSP+OS (Formerly Sierra Pacific Group)
What set SPG apart was their strong, direct relationship with ConnectWise and their deep understanding of the technology. With their exceptional support, ACS could finally unlock the true potential of ConnectWise, improving their workflows and overall business performance.
When ACS partnered with Sierra Pacific Group (SPG), they immediately experienced the benefits of SPG's domain expertise and personalized, white-glove service.
The onboarding process showcased SPG's commitment to open communication and support, providing ACS with a clear and well-structured plan. Throughout the partnership, SPG demonstrated exceptional flexibility and accommodation, catering to the unique needs of the ACS team.
For instance, when Billy needed to pause the project for a few months, SPG willingly suspended billing until he was ready to resume. This level of understanding and care reflects SPG's dedication to treating ACS as more than just a number or revenue source.
By working with SPG, ACS discovered a partner that truly valued their success and offered unparalleled support in optimizing their ConnectWise experience.
"Every team member that we worked with at SPG was awesome. When problems did arise, I was passed up the chain, and management was very thoughtful. We felt valued as a client at every turn.”
Billy's testimonial speaks volumes: "After working with SPG for a year, my life is a whole lot easier." SPG's partnership with ACS resulted in numerous improvements:
Key metric improvements include:
Above all, SPG's expertise and support empowered Billy and his team, providing them with the confidence that they had trusted MSP experts to help them overcome any challenge.
Billy is excited to continue scaling ACS alongside SPG because their team is so well-versed in the ConnectWise ecosystem. He knows he will never have to search for new consultants because he can always go to SPG for advice. Ultimately, he has confidence that SPG will help his MSP continue running and growing efficiently.
“I had peace of mind knowing I was working with SPG and could call them at any time. I never felt like I was in the dark or unable to get support.”